Great service means happy customersat Mercedes-Benz Rive-Sud.
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This review is for service department and Pierre Paul Menard who represented the MB to us. Story: we called to get an appointment for oil change and no general check up for my 28k mileage gla. We confirmed on the call to drop my car in the evening get the courtesy car and the service was scheduled for next day. When I go to drop my car then the guy decide to not give me the courtesy car. The guy language is "I don't give courtesy car for a half hour service" and "why you don't want to pay extra 200 to get check up so I give you the courtesy car", and "is this your first time here?" Eventhough i am their client since 2019. MB prestige and language? Or MB service hustle? So I canceled my appointment and left.
I had called and asked for the courtesy car, it was accepted and then when I show up it's canceled. I received this type of service and language from MB in Canada. The guy very well misrepresented MB and tried hustling for more service charge with his special manner.
I confirm the sales service is great.
I have not yet purchased my new car, which will be a gift for my wife, from this dealership. However, I am genuinely impressed with the honesty and professionalism they demonstrated throughout the process. Unlike their competitor, they provided a level of service that inspired trust and confidence, which is invaluable to me as a customer.
Just wanted to get more details about a full service of cleaning and also some other details. The receptionist was very kind, but 2 technical consultants available ( one of them wasn’t occupied at all) didn’t find a minute to discuss and provide support. One of them preferred to send her back the with a services list. No problem overall when you are very busy, but not when you have nothing to do. I would expected a little bit more of curtesy, Disappointing!
I have recently purchased a gorgeous 2020 Mercedes C300 wagon that I absolutely love. I'd like to also commend sales Manager Nick for his intervention in resolving an issue. Their attention to detail was what I'd expect from Mercedes-Benz.
I thank the staff for making my purchase a smooth process.
Awesome service From Adam. I did all negotiations and transactions online and only went in to sign documents, even though I came out of province. They don’t open on weekends, he was able to accommodate me as I missed my previous week day flight. If I could give more than 5stars I would have.
