Great service means happy customersat Mercedes-Benz Rive-Sud.
Your opinions on
I have not yet purchased my new car, which will be a gift for my wife, from this dealership. However, I am genuinely impressed with the honesty and professionalism they demonstrated throughout the process. Unlike their competitor, they provided a level of service that inspired trust and confidence, which is invaluable to me as a customer.
The customer service at this dealership is highly disappointing from start to finish. From the moment you call, the receptionist gives the impression that you are bothering her day. The experience continues to be frustrating when you arrive in person. Customers are already upset because their cars often break down shortly after purchase. Despite paying premium prices for both the vehicles and maintenance, they are met with rudeness, passive-aggressiveness, and condescension. This treatment is unacceptable for a brand that prides itself on high standards.
While we understand that car issues can arise, excellent customer service would significantly improve the overall experience. As someone who works in customer-facing roles, being treated in such a disrespectful manner is truly insulting. Based on the reviews I’ve read, I’m clearly not the only one who has had this experience.
My family have been a loyal Mercedes customer for over 12 years, as well as a customer of other luxury brands, and this is the first time I’ve felt compelled to leave such a negative review. If I were the owner of this dealership, I would be deeply ashamed by the poor reviews and low ratings. Customer service is a crucial part of any business, and I sincerely hope the reception staff receive better training in how to treat clients with respect and professionalism. This will clearly be our last time coming to Mercedes-Benz Rive-Sud.
I have recently purchased a gorgeous 2020 Mercedes C300 wagon that I absolutely love. I'd like to also commend sales Manager Nick for his intervention in resolving an issue. Their attention to detail was what I'd expect from Mercedes-Benz.
I thank the staff for making my purchase a smooth process.
Just wanted to get more details about a full service of cleaning and also some other details. The receptionist was very kind, but 2 technical consultants available ( one of them wasn’t occupied at all) didn’t find a minute to discuss and provide support. One of them preferred to send her back the with a services list. No problem overall when you are very busy, but not when you have nothing to do. I would expected a little bit more of curtesy, Disappointing!
Awesome service From Adam. I did all negotiations and transactions online and only went in to sign documents, even though I came out of province. They don’t open on weekends, he was able to accommodate me as I missed my previous week day flight. If I could give more than 5stars I would have.
