The Mercedes Benz app.

Remote services.

• Remote start3.*

  Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting.

• Remote door lock & unlock.*

  Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.

• Remote retrieval of vehicle status.*

  View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.

• Point-of-interest download.*

  Send an address from your phone directly to the COMAND navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit.

• Programming of charging settings and pre-entry climate control (EV).*

  For hybrid and electric vehicles, view your charging status and activate climate control remotely.

• Personalization.*

  Adjust your in-vehicle settings such as ambient lighting, mirror folding, acoustic lock, easy entry, and more.

Vehicle monitoring services.

• Vehicle tracker.*

  View the current location of your vehicle on a map using your smartphone or computer.

• Parked vehicle locator.*

  View the current location of your vehicle on a map using your smartphone or computer.

• Geofencing.*

  Never forget where you parked again. See your vehicle’s location within a one-mile radius, and get walking directions to it.

Navigation services.

• Live traffic information4.

  View live traffic information and optimized route guidance on your vehicle’s navigation.

• Car-to-X Communication4.

  View live traffic information and optimized route guidance on your vehicle’s navigation.

• Fuel & charging stations with pricing (EV)4.

  When viewing your navigation, the Mercedes Benz App will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more.

• Planification routière (VÉ)4.

  Calculate your route based on your vehicle’s remaining range and the charge stations along the way.

• Parking points-of-interest4.

  Need parking? View parking facilities near your location, along with current availability and prices.

• Online map updates4.

  Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.

• Weather overlay4.

  Have the option to view location-specific weather and temperatures within your navigation map.

• Predictive navigation4.

  Based on your completed trip data and habits, the Mercedes Benz app suggests a selection of likely destinations, which you can send to your vehicle with just a click.

• Maintenance management.

  Get reminders of upcoming service, and book an appointment with your preferred service dealer.

• Telediagnostics.

  With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.

• Accident recovery.

  If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.

• Breakdown management.

  In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.

• Remote vehicle diagnostics.

  Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.

• Software updates.

  Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.

• Mercedes-Benz Concierge Service.

  Customers with an active subscription to the Mercedes Benz Concierge Service can access a 24/7 assistant who will happily assist them with travel accommodations, reservations, purchases, important reminders, questions, or almost any other request.

• Turn-by-Turn assistance.

  Have a Mercedes-Benz Concierge provide turn-by-turn assistance to guide you to your destination.

• Agent-Assisted POI Download.

  Have a Mercedes-Benz Concierge send an address directly to your in-vehicle navigation.

General FAQ.

• How do I get the Mercedes Benz App?

  To become a Mercedes Benz App user, you must own a model year 2019 or newer Mercedes-Benz vehicle. Most remote access services are complimentary for three years. We recommend downloading the Mercedes Benz app to use these features.

• How do I activate my Mercedes Benz?

  Your Mercedes Benz services must be activated in person by an authorized Mercedes-Benz dealer. This can be done during the purchase process or by bringing your vehicle into the dealership at any point after. Your dealer will need proof of identity, your email address, and a copy of your vehicle's registration. To complete the activation process, you must then accept the Terms of Use for the Mercedes Benz services, which can be accessed in the Mercedes Benz Portal.

• Do I need a credit card to active the Mercedes Benz App?

  You do not have to provide a credit card to use the Mercedes Benz App. The standard package includes a wide range of features, with remote access features standard for the first three years.

• Do I need the Mercedes Benz App to have a Mercedes Benz account?

  No, the Mercedes Benz App is free for everyone, regardless of your vehicle’s equipment and capabilities. However, customers with the Mercedes Benz App will have access to additional features.

• How does the Concierge Service work?

  The Concierge Service offers you easy access to a broad range of personalized services, such as assistance in booking travel, arranging event reservations, scheduling appointments or placing a take-out order. It’s like having an event coordinator for your life. Requested services are fulfilled by a Concierge Specialist directly. In the case of purchases, such as tickets or a gift, they will request your credit card information and complete the transaction on your behalf.

• What type of services are available through a Concierge?

  A Mercedes-Benz Concierge can provide a broad range of services including but not limited to:

  • Airline reservations and ticket purchase
  • Car rental reservations
  • Hotel recommendations, reservations and directions
  • Dining recommendations, reservations and directions
  • Movie and theater tickets and directions
  • Sporting event tickets and directions
  • Concert tickets and directions
  • Unique requests and gift purchases such as flowers, gift cards, etc.
  • Medical help and safety support (e.g., locating a physician while on vacation or assistance in filling prescriptions)
  • Assistance gaining access to sought-after events and restaurants
  • Lost baggage assistance
  • Assistance wiring cash
  • Research and answer questions
  • Wake-up calls
  • Reminders for birthdays, anniversaries, and other events
  • Virtually anything that can be arranged over the phone or on the Internet
• I don't have an i-button in my vehicle, but I have a 'me' button. How does it work?

  For non-emergency situations, the 'me' button allows you to contact all call-center based assistance services with the press of one button. Examples include Roadside Assistance, Vehicle Information and Concierge Services.